Telephoning B1-B2 Coursebook with Audio CD

Telephoning works with the skills and language required to conduct successful phone calls in English. The units cover:- focus on listening- making calls- receiving calls- receiving and leaving messages- dealing with problems- conference callsTelephoning provides six core units, each containing these sections:- «warmer» to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills. — «presentation and practice» of core language connected to each skill. — «over to you», which allows students to apply what they have learned to their real-life work situation.