Telephoning B1-B2 Coursebook with Audio CD

Telephoning works with the skills and language required to conduct successful phone calls in English. The units cover:- focus on listening- making calls- receiving calls- receiving and leaving messages- dealing with problems- conference callsTelephoning provides six core units, each containing these sections:- “warmer” to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills. – “presentation and practice” of core language connected to each skill. – “over to you”, which allows students to apply what they have learned to their real-life work situation.